Returns Process

- View Returns Process here.

Returns policy statement 

If you are unsatisfied with your item/items within 14 days of purchase for any reason, please feel free to return your item in line with the returns process, provided they have not been worn or used and are in original / saleable condition. 

This policy only covers products purchased from needessentials Europe (needessentialseu.com and needessentialsuk.com) and no other territory. You must provide proof of purchase for any return to be processed. 

needessentials Europe reserve the right to refuse to reimburse any shipping fees relating to an item being returned due to a change of mind, sizing, or any other reason that is not deemed a warranty issue.

Returning a NEW (not used) item.

Please ensure. 

• the item is in as new condition, as originally delivered to you. 
• the item is packaged in line with guidelines provided. 
• the communicated returns form is completed and included in the package with the item. 

Returning a USED item due to potential fault.

Please ensure; 

• the item is clean and dry.  
• the item is packaged in line with guidelines provided. 
• the communicated returns form is completed and included in the package with the item. 

needessentials Europe reserves the right to refuse any items returned that do not comply with the returns process / policy outlined.  

Exchanges, Store Credit, Refunds will be handled inline with the customers request on NEW (unused) items returned within the 14 day returns period.

Warranty

Sometimes faults can happen. 

We pride ourselves on being able to provide the best product at the best price, however, occasionally faults do occur. In the event of a genuine fault, we will do everything we can to rectify the issue with minimal delay. 

With decades of experience in the design, manufacture, retail, and use of wetsuits and accessories, we can professionally identify any manufacturing or material fault and make the appropriate judgment quickly to get you back to doing what you love. 

Our Guarantee 

needessentials Europe provide a guarantee to the original owner for workmanship and materials across all of its products under normal recreational use to the limit of: 

• a limited one year warranty on neoprene wetsuit products (excluding boots and accessories). 
• a limited 90 days warranty on neoprene boots, accessories, boardshorts and items purchased within the Last Chance section 
• a limited one year warranty on jackets and apparel 

The warranty covers you against material and manufacturing defects that become apparent during the warranty period. Defects are classified as: 

• The failure of any material used in the Item not caused by misuse or typical wear. 
• The failure of any component used in the Item not caused by misuse or typical wear. 

If a product is proven to be mishandled, misused, altered, repaired by an unauthorised third party then the warranty may be null and void. 

The warranty does not cover anything that is considered within the design parameters of the product. For example, a wetsuit by definition is not a dry suit and will be subject to varying degrees of water ingress. A waterproof jacket will be waterproof however, water may ingress through a gap in the neck or running down a sleeve. 

needessentials Europe will determine the basis of a warranty claim. Submitting a claim does not guarantee a repair or replacement. Products returned will be examined by needessentials Europe and/or authorised repairers who will make a professional judgment based on the physical evidence and any supporting information supplied. needessentials Europe will inform you of the outcome and the action taken which will be either repair, replace, in-store credit, or rejection of the claim. 

This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer, and which may vary from country to country 

What is not covered under warranty (*not limited to that below) 

• General Wear and Tear. 
• Any repairs, or alterations attempted or done by anyone other than an authorised needessentials Europe repair facility.  
• Tears as a result of finger nails to the neoprene and panels. 
• Damage from sunlight, chlorine, other detergent products improper use or lack of appropriate care.  
• Any damage beyond the product’s natural life expectancy.  
• Products classified as seconds, samples, or used.  
• Products outside the express terms of the guarantee. 

Timelines  

Timelines will be communicated on a case by case basis over email at the point of return.