needessentials TERMS & PRIVACY

TERMS OF SERVICE OVERVIEW

Our Website is operated by needessentials Europe and is hosted by shopify inc. who provide us with an online ecommerce website that allows us to sell our products and services to you. We offer this site to you including all information, tools and services conditioned upon your acceptance of our terms, conditions and policies stated on this website.

By Visiting needessentials Europe and/or purchasing something from us, you are engaging in our service therefore agree to our terms and conditions stated on this website. These terms apply to all users, including but not limited to; contributors of content, customers, vendors, merchants, as well as browsers. Any new features added to our website will also be subject to our terms.

We therefore ask that you read our terms and policies prior to using our website. If you do not agree to all terms and policies, then you may not access or use any service.

We reserve the right to update, change or replace any part of our Terms and Policies by posting updates and/or changes to our website. It is therefore your responsibility to review our terms and policies periodically as continued use of our service constitutes acceptance of those changes.

ONLINE STORE

By agreeing to these Terms of Service you represent that you are at least the age of majority in your country of residence for example (UK and EU member states 18 years old, Scotland 16 years old) and or you have given consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in the jurisdiction of use (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

needessentials Europe reserve the right to decline services to anybody for any reason at any time.

In using our service you understand that your content (not including credit card information), may be transferred unencrypted. For example, an email to you confirming your purchase which may involve transmissions over various networks and undergo changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks. needessentials Europe websites are protected and encrypted using SSL securing the transmission of data between yourself and needessentials Europe websites.

In using our service you agree not to reproduce, duplicate, copy, sell, resell or exploit any element of our Service, including and not limited to; product, information, imagery, services, and any contact on the website or email through which the service is provided, without written permission by us.

 Headings included in this agreement are solely used for your convenience and will not limit nor affect any of our Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The material on this site is provided for general information only, and should not be used as the sole reason for making any decision. needessentials Europe maintain and update information periodically to ensure information is kept current, however will not be held accountable for any information which is not complete or current.

needessentials Europe reserves the right to at any time and without notice; modify any existing content or services on our website although we are not obliged to do so. Changes may include but not limited to:

  • amend pricing for any of our products
  • amend any description or content
  • discontinue any product or service
  • posting of articles
  • modify any service
  • suspend any service
  • discontinue any services

needessentials Europe may include content which is not necessarily current and is provided for your information only.

needessential Europe will not be liable to you or any third-party, for any modification to our services including but not limited to; price change, modification, suspension or discontinuation of any service.

You agree that it is your responsibility to check for any changes made to our website.

SELLING OF PRODUCTS OR SERVICES

needessentials Europe reserves the right to refuse or limit the sale of any needessentials product or service to any person or geographic region and may exercise this right at any time. This includes but is not limited to, reducing or declining any order or service requested.

needessentials Europe may choose to exercise their right to refuse any order placed by but not limited to; resellers, dealers, distributors.

Products and services may solely be available through our online webstore, may have limited quantities and are subject to return or exchange in accordance with needessentials Europe’s return policy.

We aim to display all items and colours as accurately as possible, however we cannot guarantee that your monitor will represent our product colour as intended.

Although we continually strive to achieve a high level of customer satisfaction, we cannot guarantee that the quality of the product, service or information obtained by you will meet your expectations.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

By purchasing through needessenitals Europe, you agree to provide up to date information to complete the transaction such as but not limited to contact name, address, phone number, billing / shipping address, email etc. The information provided by you will be deemed accurate by us and we take no responsibility for errors or mistakes in that information.

You warrant that the information provided can be shared by you and that it is not being unlawfully used to purchase goods from us. If the information provided by you is in doubt we reserve the right to cancel your order without notice.

THIRD PARTIES 

needessentials Europe may provide access to third parties which we do not monitor or have any control. needessentials Europe are not responsible for examining or evaluating such content and therefore shall not be held liable for any harm or damages related to your optional use of third party links or tools. You understand that by following any current or future third-party link offered you do so at your own risk and accept that only the third-party warranties, terms and conditions apply.

We encourage you to read any relevant terms and policies attributed to the third party before engaging.

needessentials Europe does not warrant the use of any third-party tools or websites.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Any comments or submissions made by you directly to needessentials Europe regarding but not limited to; creative ideas, proposals, plans, suggestions, contest entries, comments, whether it via email, social media, website, post, or otherwise. needessentials Europe reserves the right to, at any time, edit, copy, distribute, translate and/or publish.

We are and shall not be obliged to;

  • respond to any comment
  • maintain any comments in confidence
  • pay any compensation

We may but are not obliged to monitor, edit or remove content that we determine to be; threatening, unlawful, abusive, defamatory, libelous, offensive, violating service terms and/or policies, or any other content which we feel inappropriate.

As a user of this website you agree not to violate our terms or policies or the right of any third-party. You also agree that your comments will not be seen to be abusive, libelous, unlawful, defamatory, offensive, in violation of our terms and/or policies, contain any computer virus or other malware that could effect our operation of service or any third-party related websites.

We take no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

All Personal information is handled with due care, inline with our privacy policy and governing body.

ERRORS, INACCURACIES AND OMISSIONS

needessenitials Europe take great care keeping its webstore up to date, however occasionally there may be typographical or imagery inaccuracies and/or omissions, in relation to product pricing, product descriptions, shipping charges and times, availability, offers etc. in the unfortunate event that this happens it could affect the true reflection of a product or service provided by us. We reserve the right to correct any errors, and cancel any orders without any prior warning if the information in the service requested is incorrect.

We are under no obligation to update edit or clarify any information related to the service or related websites except where required by law.

PROHIBITED USES

You are prohibited from using this site or content for any unlawful purpose or from soliciting any third party to participate in any unlawful acts as well as;

  • harassing, abusing, harming, defaming, intimidating, or discriminating
  • submitting false or misleading information
  • uploading or transmitting any type of malicious code or virus
  • interfering with security features or our service or any related website

needessentials Europe reserve the right to terminate your use of our services and/or take legal action for violating our terms.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

needessentials Europe work alongside reputable web providers to maintain our website, aiming to keep it error free, fast and secure, however, needessentials Europe cannot guarantee nor warrant that the use of our service will be timely, secure, or error-free.

You understand and agree that we may amend, pause or cancel our services at any time without notice.

You understand and agree that the use of this service is at your own risk.

You understand that all services and products provided by needessentials Europe will adhere to needessentials Europe returns Policy, and where it is clearly stated a product or service may be exempt from warranty or return

Neither needessentials Europe nor any director, employee, intern, supplier, contractor, officer, agent, affiliate, service provider or licensor, will be held liable for any claim, loss, injury, nor any direct, indirect damages including but not limited to, loss of savings, loss of data, loss of profits, loss of revenue, replacement costs, or any similar damages, resulting from the use of our website, service or products  .

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

INDEMNIFICATION

You agree to indemnify, needessentials Europe and its employees, associated businesses, agents, contractors, sub-contractors, licensors or any other associated party, defend and hold harmless from any claim or demand including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service

SEVERABILITY

If a term or policy set out by needessentials Europe are determined to be void, unenforceable and/or unlawful in your particular jurisdiction, our liability shall be limited to the full extent of the permitted law. This amended liability will only apply to the terms deemed unenforceable within that jurisdiction but will not affect the validity nor enforceability of any other terms or policies outlined by needessentials Europe.

TERMINATION

All liabilities and obligations of the parties incurred at the time you engaged in our service will succeed the termination of this agreement.   

Our terms of service are effective until the point of termination by either you or needessentials Europe (received in writing). You may terminate needessentials Europe terms of service at any time by either ceasing to use our services or site and/or by notifying us that you no longer wish to use our services.

If needessentials Europe has reason to suspect that you have not complied with any element of our terms or policies we are at liberty to terminate this agreement at any time without notice. You will be held liable for all amounts up to and including the termination date. We may also choose to deny you access to any service supplied by needessentials Europe thereafter.

ENTIRE AGREEMENT

needessentials Europe terms and policies have been published on our site and by engaging in the use of our service you agree to all terms outlined. Operating rules, Terms of service, and policies published by needessentials on its site constitutes the holistic agreement between you and needessentials Europe, and governs the use of our services which supersedes any prior agreements, proposals, communications between you and needessentials Europe (Including but not limited to; any prior terms, policies or communications be it verbal or written).   

Exercising or enforcing any right or provision of these services will be done at our discretion and any failure to do so shall not waiver any right or provision to do so in future.

Any misinterpretation of our terms or policies shall not be construed against the drafting party nor needessentials Europe.

GOVERNING LAW

Any terms of service, policy and any separate agreements whereby we provide you services shall be governed by and constructed in accordance with the laws of the UK and jurisdiction and venue in the courts of Plymouth UK.

CHANGES

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT DETAILS

needessentials Europe

30c Estover Close, Estover, Plymouth, Devon, PL6 7P

email info@needessentialseu.com

needessentials Europe is a trading name of Looselabel Ltd registered number 09682410 VAT number 217780496

PURPOSE OF PROCESSING DATA 

The data you provide is used to complete the purchasing transaction initiated by you and to ensure the goods you have ordered arrive at the destination of your choice.

LAWFUL BASIS FOR THE PROCESSING

Lawful process (2) “The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.”

The contract is for the supply and delivery of goods paid for by the purchaser. The purchaser is the initiator of the contract between the two parties by choosing to purchase products from needessentials Europe online store.

PERSONAL DATA OBTAINED 

In order to process your purchase, we obtain the following information from you.

Name, Address, delivery address, email, phone number, credit card information and products purchased

We do not hold or ask for any information relating to health, sexuality, and religious beliefs

RECIPIENTS OF PERSONAL DATA

In order to take payment for the goods ordered your credit card details are shared by you with an authorised credit card processor who authenticates your details and takes payment from you. needessentials Europe does not hold or process this information and is paid by the credit card processor via bank transfer.

WHERE IS YOUR DATA STORED

needessentials Europe uses secure cloud services to manage their website, stock, accounting and process orders raised by the general public. It also uses cloud services to run marketing campaigns to bring awareness of its products to the general public.

Our data service partners are: Shopify, Xero, Stripe, PayPal and Microsoft 0365 who are accredited to the highest of security standards.

The marketing services we use: Facebook, Instagram, Google, Bing

RETENTION OF PERSONAL DATA

For product warranty and accounting regulations we retain your data (with the exception of credit card information which is not held by us and is not identifiable in its complete format after processing) for no longer than a period to cover a warranty or comply with regulations. The information held for that period will be:

Name, address, shipping address, email, and goods purchased which is the basic information necessary to identify the transaction.

RIGHT  TO LODGE A COMPLAINT

You have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data relating to you infringes the General Data Protection Regulation. If you have any concerns please contact us in the first instance to see if the concern can be explained / resolved which wouldn’t affect your right to complain to a supervisory authority.

THE SOURCE OF PERSONAL DATA

We do not source your personal data from anyone but you

OBLIGATION TO PROVIDE PERSONAL DATA

You are under no obligation to provide any personal data to needessentials Europe however your order cannot be processed without the key information requested.

AUTOMATED DECISION MAKING

We don’t carry out any kind of automated decision making using personal data.

PRIVACY NOTICE

This privacy policy is always available on our website and will be brought to your attention from time to time using email, social media and or our website to ensure it is completely visible and transparent to you.

PERSONAL DATA FROM OTHER SOURCES

We do not request and or store personal data from any other sources other than you

PERSONAL DATA SHARED WITH OTHERS

We do not share your personal data with others. We use your email address to contact you and only you.

CHANGES TO PRIVACY INFORMATION

We take the safety of your information seriously and to improve our quality standards regularly review what, why and how we use this information.

If we planned to use personal data for a new purpose, we would update our privacy information and communicate the change to individuals it may affect before starting any new processing with the ability to opt in or out at any time.

DRAFTING PRIVACY CHANGES

We undertake information audits to find out what personal information we hold and what we do with it.

We put ourselves in the position of the people we are collecting information about

We carry out user testing to evaluate how effective our privacy information is.

DELIVERING INFORMATION ABOUT PRIVACY CHANGES

When providing privacy information to individuals we use a combination of appropriate techniques such as but limited to:

email, social media, dashboards, web site notices, icons, mobile and smart device functionality.

 

COOKIES

This document is meant to explain the types of cookies and other tracking technologies that our Needessentials Shopify store may place on your device when visiting

WHAT IS A COOKIE 

A cookie is a small text file that is downloaded onto 'terminal equipment' (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user's device and store some information about the user's preferences or past actions
What does our Needessentials Shopify store do with Cookies

Some cookies are necessary to allow you to browse our Shopify website, use its features, and access secure areas. The use of these cookies is important for the website to work properly. For example, we use user-input cookies for the duration of a session to keep track of a user's input when filling in forms that span several pages.


We also use functional cookies to remember choices you've made or information you've provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the "remember me" function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we may use include:
" User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
" Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
" Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
" User interface customisation persistent cookies are used to store a user's preference regarding a service across web pages.
Needessentials Shopify store is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites are performing and make relevant improvements to improve your browsing experience.
Third party analytics cookies - Our Shopify store also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies "remember" what our users have done on previous pages and how they've interacted with the website. For more information on Google Analytics, visit Google's information page for instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device's visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. 
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook 'like' button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
Needessentials Shopify Store cookies

For reference to all Shopify cookies please see https://www.shopify.co.uk/legal/cookies
How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

HOW TO CONTROL COOKIES?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services used by Shopify stores offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed on the Shopify website the link to which is above. See section "Needessentials Shopify Store cookies"